Complaints and Resolution
WCC is committed to addressing concerns and resolving issues transparently and fairly.
Complaint Submission Process
Students can submit complaints directly to the Student Services Office, where dedicated staff will review and resolve issues promptly. Studentservices@wcc.ca
Dispute Resolution policy
The Dispute Resolution Policy at Western Community College provides a structured and fair process for resolving conflicts and complaints within the college community. It ensures that all disputes are addressed promptly, impartially, and transparently, fostering a respectful and collaborative environment for students, staff, and faculty. View policies here: Policies – Western Community College
- Anti-Discrimination Policies: WCC upholds a zero-tolerance policy for discrimination, ensuring a respectful and inclusive environment for all students. Discrimination Policies
- Awareness and Training: Workshops are held to educate students and staff about equity, diversity, and inclusion.
- Support Services: Students facing discrimination or harassment can access confidential support and resolution services through the Student Services Office.
Critical Incident and Crisis Management Policy
The Critical Incident and Crisis Management Policy at Western Community College establishes a robust framework to address emergencies effectively, ensuring the safety, security, and well-being of students, staff, and visitors. WCC has a Critical Incident Response Team (CIRT) in managing incidents such as natural disasters, health emergencies, cybersecurity threats, and more. For detailed information, view Policy Page.