9 Key Skills for a Successful Career as A Medical Office Assistant

Western Community College > Blog > Health Care > 9 Key Skills for a Successful Career as A Medical Office Assistant

It’s no secret that a medical office assistant (MOA) plays a vital role in the smooth functioning of the healthcare practice. A medical office assistant handles numerous administrative tasks. Are you enrolling in a medical office assistant program? These essential skills make you a successful medical office assistant.

Passionate About Healthcare and the Medical Field

While looking to enroll in a medical office assistant program, it is vital to have a passion for the medical field. It is hard to sustain a career in this field if you don’t have a passion for healthcare and the medical field. If you are passionate about healthcare and the medical field, you will likely be a successful medical office assistant.

Computer Savvy

Computers have revolutionized healthcare industries. Today’s practices use advanced software to store medical records and submit insurance claims. A professional medical office assistant uses computer applications to manage significant tasks such as booking appointments, billing, reports, managing financial statements, and handling medical records.

Good Communication

Medical office assistants are a primary point of contact with their physician. So, they must have excellent communication skills. From fielding telephone calls to checking patients in and out, everything is handled by a medical office assistant. A medical office assistant must be friendly and knowledgeable. He/she must be confident enough to express their thoughts.

Positive Attitude

Patients appreciate working with team members who are relaxed and fun-loving. A medical office assistant should maintain a positive attitude.

Good Listening Skills 

Patients usually feel stress, so having a friendly Medical Office Assistant will provide them with comfort. A Medical Office Assistant must have good listening skills.


Well, problem-solving is a multi-step process. A medical office assistant is a problem solver at heart. He/she can solve problems in the front office to keep the entire team on track.

Using Clear language

As patients are not aware of medical terms, medical office assistants need to present their information to patients. And while communicating with medical personnel, they need to use medical terminology.


A medical office assistant should be honest and adhere to moral and ethical principles. He/she must be willing to be accountable for important actions. Medical office assistants must adhere to ethics and respect patients.

Customer Service 

Medical office assistants work with patients daily. Good customer service skills, such as having patience, strong communication skills, and a calm presence are essential. From sitting at reception to answering the telephone, a medical office assistant must have the ability to provide good customer service to satisfy patients.

The above-mentioned skills will help you become a successful Medical Office Assistant. Enroll in a medical office assistant program if you have these skills! The Medical Office Assistant Program is designed to prepare students to work as a medical front office assistant in health care centers, hospitals, and clinics.

Are you ready to begin a medical office assistant course?

If you’re interested in learning more about Medical Office Assisting and exploring if this is the right career path for you, fill out this form to receive more information. For immediate questions, call a career advisor at 604.594.3500

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