Top qualities an employer looks for in Medical Office Assistant

Western Community College > Blog > Guidance > Top qualities an employer looks for in Medical Office Assistant

A medical office assistant has an important role within a medical office. These professionals perform various duties like managing patient information, scheduling appointments, maintaining records, and obtaining medical histories. The graduates from medical office assistant programs are qualified to work in several different environments. They should have the qualities that will allow the patients and colleagues to allow the medical assistant. A professional attitude, positive attributes, and values are important for all medical assistants. Below listed are some of the qualities of a medical office assistant:

Communication Skills:

Communication skills are an important quality an assistant should possess. You not only speak to clients over the phone for appointment schedules, but you are also responsible for general office correspondence, connecting with insurance companies, suppliers, and other relevant parties. The major part of your work is to contact patients when they enter the office, and you need to ask the patients about their medical history. You may be in charge of relaying information about the patient to the doctor, and you should clearly explain the condition. The skilled medical office assistant should know how to welcome patients when they enter the office.


As a medical assistant, you should be able to offer the same level of service to every patient. Competency is more important than doing a great job. You should aim to the better with a professional presentation. You should be dependable by keeping well organized, performing accurately and responsive to the need of patients. A reliable assistant should be punctual and supportive to their colleagues. As a good medical assistant, you should be flexible and adapt to any situation. You should be confident enough to solve problems in the entire case. You should be friendly to the patients’.

Organization Skills

As a medical assistant, you are responsible for maintaining a large amount of information. You should be able to maintain record notes and records of the patient’s health histories. You must keep track of confidential paperwork and appointment schedules and manage the inventory of the medical office. Office assistance is responsible for handling bills, processing insurance climbs and accommodating co-pays. Medical office assistants should have strong organized skills.


Medical assistance should be honest and follow ethical principles. You are responsible for communication, gathering information, and confidentiality. The data collected by the medical assistant will be assessed as privileged information. Medical ethics govern the medical assistant to practice as a health care provider. The patient will provide their personal information to the medical assistant. You should work honestly and be loyal to your job.


The medical assistant should have confidence and be able to work independently. An assistant with the initiative is observant, proactive in identifying needs and takes action to complete the work with interest. Showing initiative will make you the best team player and have a positive work ethic. You should be willing to learn and grow every day.

If you are organized and responsible as an individual, your career as a medical office assistant will be right for you. You should choose the best college to complete your training as a medical office assistant in Surrey.

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